About

Calls routed to offshore call centers don’t have to be generic and bland.

Hi. I’m Sarah. I’m a freelance call center materials writer and communication trainer/coach. I blog about the little things that often get unnoticed in the day to day hullabaloo of offshore call centers.

I founded callcenterblurb to affect change in the way offshore call centers businesses look at recruiting, training, and coaching in offshore centers. So if you’re fed up with the norm (e.g. endless accent neutralization training which has little impact on the business),  then I hope my daily daily blog can inspire you to make that change.

I design communication training programs based on business needs and based on what we can learn from teaching english as a second/foreign language. Think of it as a fusion of customer service over the phone and English communication training for the offshore centers.

Clients include Bagosphere and previous projects  include: HSBC,ANZ, Barclays, and Capital One etc. in both India and the Philippines.

People ask, why start with training materials? And I answer, because that’s how you decide how good or how bad your training program is. And we all know, CSRs who are trained to competently handle their jobs, do competently on their jobs. So my mission at callcenterblurb is to help everyone be aware of what offshore CSRs and centers need and those little changes that need to happen in between.

If you want to chat more, feel free to email me at callcenterblurb@gmail.com!